By Palma Ileye
Nigeria Immigration Service (NIS) has reaffirmed its commitment to improving customer satisfaction, professionalism and efficient service delivery as it marked the 2026 International Customer Service Week.
The three-day event, was celebrated under the theme, “Going the Extra Mile – Creating a Lasting Smile,” with activities focused on promoting service excellence and strengthening customer relations across the Service.
The Comptroller-General of Immigration, Kemi Nandap, speaking at the closing ceremony, over the weekend stressed the need to make excellent customer service an integral part of the Service’s daily operations.
She emphasised professionalism, timely service delivery, prompt resolution of complaints and respectful treatment of customers, while reaffirming the Service’s commitment to reforms aimed at improving customer satisfaction and promoting hostmanship.
Nandap charged Officers to uphold integrity, eliminate unnecessary delays and make customer satisfaction a key performance benchmark in the discharge of their duties.
Earlier, the Head of Operations, SERVICOM, Presidency, Mrs Ngozi Akinbodewa, commended the NIS for establishing its SERVICOM Unit, describing the celebration as an important step towards sustaining citizen-focused service delivery in line with global best practices.
She noted that the International Customer Service Week provides an opportunity to recognise employees who go beyond expectations to meet customers’ needs and improve service delivery.
Also speaking, the Special Assistant to the Comptroller-General of Immigration on SERVICOM, Deputy Comptroller of Immigration, Muhammad Awwal Abubakar, highlighted the importance of accountability, responsiveness and adherence to established service standards.
He urged Officers to continually improve their conduct and prioritise customer satisfaction in the performance of their responsibilities.
The closing ceremony featured the presentation of awards to outstanding Officers in recognition of their contributions to customer satisfaction and service excellence.
The Service reiterated its commitment to efficient, professional and technology-driven service delivery, as well as the promotion of hostmanship in the discharge of its core mandates of border security and migration management in support of national security.
